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Last update: 04/03/2024 - 19:55

Customer Experience World Forum

Riyadh - The Arena Hall, Granada District




Expert speakers


Participating party


Topics discussed

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About Forum

The forum comes as one of the initiatives that contribute to raising the efficiency of services in the public and private sectors by facilitating the customer journey in a way that keeps pace with their aspirations and meets their desires. It also addresses several topics, including customer experience strategies, customer experience research and measurement, applications of artificial intelligence in managing the voice of the customer, and a number of topics of interest to different vital industries. A group of international specialists and experts in the field of customer experience participate in it. The concept of improving the customer experience is one of the concepts that is centered around people and their importance, in addition to their contribution to achieving the aspirations and goals of any facility and making people the basis and focus of change.


Work schedule

Forum with the best international and regional speakers, an exhibition accompanying the most prominent companies and technologies in customer experience - Saudi Customer Experience Awards Ceremony


أحدث الأخبار

جائزة تجربة العميل
جائزة تجربة العميل

Roshn Wins "Overall Winner" at Saudi Customer…

ROSHN the leading real estate developer in Saudi Arabia, wins the "Overall Winner" award at the 2024 Saudi...

جائزة تجربة العميل
جائزة تجربة العميل

The First Edition of the Saudi Customer Experience Award…

The first edition of the Saudi Customer Experience Award concluded on Jan 25, 2024, organized by the Customer Experience...


The Customer Experience World Forum signs an agreement with…

In an important step to support and develop the customer experience industry in the Kingdom of Saudi Arabia, the World...

Partners and sponsors

Official Partner

Main Sponsor

Official Sponsor

Strategic Sponsor

CX Sponsor

Digital Transformation Partner

Diamond Sponsor

Golden Sponsor

Silver Sponsor

Technical Sponsor

Media Sponsor

Participating Sponsor

Hospitality Sponsor

Strategic Partner

Legal Partner

Supportive Partner

Knowledge Partners


Imam Abdullah bin Saud bin Abdulaziz Road, Granada, Riyadh 13241

Hall name

The Arena Riyadh Venue

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