Customer Experience World Forum
Riyadh - The Arena Hall, Granada District
09 - 10 December 2025
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About Forum
CX World Forum is the largest event bringing together customer experience enthusiasts and experts. It serves as a comprehensive platform for exploring the latest trends and strategies in enhancing customer experience and improving sector efficiency. The forum features inspiring panel discussions and interactive workshops led by top industry leaders and experts, offering opportunities for learning, networking, and knowledge exchange. Alongside the forum, a distinguished exhibition showcases leading companies and cutting-edge technological solutions in the field, providing attendees with a chance to explore the latest tools and innovations that enhance customer experience and drive higher standards of efficiency and excellence in service delivery
Work schedule
Forum with the best international and regional speakers, an exhibition accompanying the most prominent companies and technologies in customer experience - Saudi Customer Experience Awards Ceremony
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10:00 - 10:30
How Can Investor Experience Enhance ROI
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16:30 - 17:00
How Does AI Technology Impact Customer Care Services
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17:30 - 18:00
Future Tips for Enhancing the Experience
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17:30 - 18:00
Future Tips for Enhancing the Experience
أحدث الأخبار
Roshn Wins "Overall Winner" at Saudi…
ROSHN the leading real estate developer in Saudi Arabia, wins the "Overall Winner" award at the 2024 Saudi...
The First Edition of the Saudi Customer Experience…
The first edition of the Saudi Customer Experience Award concluded on Jan 25, 2024, organized by the Customer Experience...
The Customer Experience World Forum signs an…
In an important step to support and develop the customer experience industry in the Kingdom of Saudi Arabia, the World...
Gallery
The most prominent events in pictures
The previous edition of CX World Forum was a significant event that contributed to raising awareness about the importance of customer experience in Saudi Arabia. The forum also provided a range of insights and ideas that can help businesses enhance their customer experience and achieve success
Partners and sponsors
Strategic Partner
Location
Imam Abdullah bin Saud bin Abdulaziz Road, Granada, Riyadh 13241
Hall name
The Arena Riyadh Venue
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Housing and accommodation
Accompanying events