The CX World Forum brings the Kingdom's public and private sectors together around one idea: improving customer experience is a human-centred concept.
Founded in Riyadh in 2022, CX World is the Saudi home for people who design, run and measure experiences, across government, business and the non-profit sector.
To showcase trends and gather enthusiasts in the world of experience design, development and technology.
For inspiring professionals, success stories and new ideas that improve the human experience in every sector.
For a forward look at how societies are moving from consuming goods and services to consuming experiences.
The forum covers the full experience economy. The person changes with the sector; the principle stays the same.
Draft programme. Session speakers are announced from November. Bookmark sessions to build your personal agenda in My tickets.
Main foyer, 15:00 to 15:30
Main hall, 15:30 to 15:50. Eng. Abdulaziz Al-Shamsan, CEO, CX World Forum
Main hall, 15:50 to 16:30. Speaker announced in November
Main hall, 16:30 to 17:15. Government CX leaders
Workshop room A, 16:30 to 17:15. Hands-on, bring a laptop
Foyer, 17:15 to 17:45
Main hall, 17:45 to 18:30. Tourism, retail and banking leaders
Workshop room B, 17:45 to 18:30. Limited seats
Main hall, 18:30 to 19:00. Speaker announced in November
VIP lounge, 19:00 to 19:45
Grand ballroom, 20:00 to 22:00. Winners announced live
The awards ceremony closes the forum day. It honours public and private initiatives that raise the standard of service across the Kingdom. Figures below are from the first edition.
Each edition grew the audience and widened the sectors covered. Open an edition to see its themes and sessions.
Sponsored by the Ministry of Human Resources and Social Development, the founding edition set out to move the government sector toward best practice in beneficiary experience.
CX World launched its public channels, including the official X account @cxworld_ksa, to support the growing experience economy in Saudi Arabia.
Under the sponsorship of the Minister of Commerce and powered by CXKSA and the Customer Experience Association. Registration moved to cxworld.sa, and the programme added an exhibition, workshops and the awards.
The programme grew to thirteen experience sectors, adding fan, luxury, student and immersive entertainment experience. Participating entities included the Ministry of Health, Balady and Saudi Mining Services Co. (Esnad).
The forum and the Saudi Customer Experience Awards ceremony share one evening, with the full platform: online registration, QR entry, live streaming and an exhibitor lead system.
A selection of the 55 speakers who took the stage at The Arena, Ghirnatah.
Packages for organizations that want to reach the Saudi CX community. Contact the organizing team for prices and availability.
On request
On request
On request
On request
On request
On request
CX specialists from government and business, consulting and technology firms, executives and government staff, the business and sales sector, and students starting a CX career.
Yes. The Virtual pass opens the live stream of the main hall and the awards ceremony, with live chat, polls and Q&A in the virtual lobby.
Students register free with an access code from their university or the CX Association.
Show the QR code in My tickets at the entrance. Your badge prints at the gate when your ticket is accepted.
See the packages under Sponsors & leads, or contact the organizing team through cxworld.sa.
