Measuring the satisfaction of beneficiaries of rail transportation and improving their experience

The Rail Transport Agency at the General Transport Authority reviews its role and experience in measuring beneficiaries’ satisfaction with rail transport, preserving their rights, and working to improve their experience through:

• Introducing the General Transport Authority and the Railway Transport Agency.

• Clarifying the most important roles and objectives related to the satisfaction of beneficiaries of railway transportation and preserving their rights.

• Presentation of relevant regulations, manuals, mechanisms and procedures.

• Initiatives related to measuring the satisfaction of beneficiaries of rail transportation and improving their experience