09 - 10 December 2025
ABOUT FORUM
The Premier CX Destination in the Middle East
CX World Forum is the largest event bringing together customer experience enthusiasts and experts. It serves as a comprehensive platform for exploring the latest trends and strategies in enhancing customer experience and improving sector efficiency. The forum features inspiring panel discussions and interactive workshops led by top industry leaders and experts, offering opportunities for learning, networking, and knowledge exchange. Alongside the forum, a distinguished exhibition showcases leading companies and cutting-edge technological solutions in the field, providing attendees with a chance to explore the latest tools and innovations that enhance customer experience and drive higher standards of efficiency and excellence in service delivery.
Accompanying Events:
- Exhibition
- Workshops
- Signing Agreements and Partnerships
- Honoring Outstanding Participants and Sponsors
- Media coverage
- Saudi Customer Experience Awards Ceremony
Target Audience:
- Government Entities
- Private Companies
- Customer Experience Experts and Specialists
- Consultants and Technology Solution Providers
- Entrepreneurs and Startup Owners
- Investors
- Academics and Researchers
AGENDA
10:00 - 10:30
How Can Investor Experience Enhance ROI
10:30 - 11:00
Does Investor Experience Directly Impact Investment Growth
11:00 -11:40
How Do Investor Experience Enhancement Initiatives Contribute to Attracting More Investments
12:00 -12:30
Can Investor Experience Bethe Key Factor in Investment Decision Making
12:30 -13:00
How Can We Enhance the Experience of Local and International Investors to Increase Confidence and Attract Investments
14:00 -14:30
How Can Outsourcing Customer Care Channels Improve Service Quality
14:30 -15:00
Can Companies Specialized in Customer Care Become an Integral Part of the Organization to Enhance the Experience
15:00 -15:40
How Do Specialized Services Contribute to Enhancing the Efficiency of Customer Care Operations
16:00 -16:30
How Can Outsourcing Customer Care Contribute to Delivering Personalized and Value-Added Experiences for Customers
16:30 -17:00
How Does AI Technology Impact Customer Care Services
17:00 -17:30
How Can the Success of Customer Experience Be Measured After Outsourcing Services
17:30 -18:00
Future Tips for Enhancing the Experience
10:00 - 10:30
How Can Technology Enhance the Customer Experience Rather Than Replace It
10:30 - 11:00
Does Technology Compensate for the Physical Customer Experience in Organizations
11:00 -11:40
How Does Technology Impact Human Interaction in the Customer Experience
12:00 -12:30
How Can Technology Make the Customer Experience More Personalized and Convenient
12:30 -13:00
Does Technology Improve Human Interaction with Customers or Weaken It
14:00 -14:30
How Can the Transportation Sector Enhance the Customer Experience in the Digital Age
14:30 -15:00
How Do Speed and Efficiency in Transportation Impact the Customer Experience Across Different Sectors
15:00 -15:40
How Can Innovation in Transportation and Logistics Enhance the Customer Experience
16:00 -16:30
Challenges and Opportunities for Enhancing Customer Experience in Transportation and Logistics
16:30 -17:00
How Can Transportation and Logistics Technology Improve the Customer Experience
17:00 -17:30
How Can the Transportation and Logistics Sector Keep Up with Future Customer Expectations
17:30 -18:00
Future Tips for Enhancing the Experience
SPEAKERS
Sari Alomaim
General Manager of Customer Experience
Ministry of Municipalities and Housing
Eng. Abdullah AlGhamedi
Chairman of the Board
Customer Experience Association
Saleh Bin Thani Alanezi
CEO
Customer Experience Association
Eng. Abdulaziz Alshamsan
CEO
CXKSA
Tariq AlGhamdi
General Director Customer Care
Ministry of Tourism