Speakers

CX World 2025 > Speakers

Speaker

Tariq AlGhamdi

General Director Customer Care

Ministry of Tourism

Speaker

Sari Alomaim

General Manager of Customer Experience

Ministry of Municipalities and Housing

Speaker

Eng. Abdulaziz Alshamsan

CEO

CXKSA

Speaker

Eng. Abdullah AlGhamedi

Chairman of the Board

Customer Experience Association

Speaker

Saleh Bin Thani Alanezi

CEO

Customer Experience Association

Speaker

Abdulaziz Abdullah Almahboob

General Manager

Saudi Society for Public Decency

Speaker

Said Hamed Al Marhoobi

Head of Customer Experience

National Bank of Oman

Speaker

Dr. Ghada AlDrees

Visitor Experience General Manager

National Events Center

Speaker

Ian Golding

CEO and Founder

Customer Experience Consultancy Ltd

Speaker

Michael Patrick Killeen

Founder and Chairman

The CX Academy

Speaker

Stefan Osthaus

President

Customer Institute

Speaker

Hamed Hanef Althiabi

Director of Partnerships and Resource Development Department

Trahum

AGENDA

10:00 - 10:30

How Can Investor Experience Enhance ROI

10:30 - 11:00

Does Investor Experience Directly Impact Investment Growth

11:00 -11:40

How Do Investor Experience Enhancement Initiatives Contribute to Attracting More Investments

12:00 -12:30

Can Investor Experience Bethe Key Factor in Investment Decision Making

12:30 -13:00

How Can We Enhance the Experience of Local and International Investors to Increase Confidence and Attract Investments

14:00 -14:30

How Can Outsourcing Customer Care Channels Improve Service Quality

14:30 -15:00

Can Companies Specialized in Customer Care Become an Integral Part of the Organization to Enhance the Experience

15:00 -15:40

How Do Specialized Services Contribute to Enhancing the Efficiency of Customer Care Operations

16:00 -16:30

How Can Outsourcing Customer Care Contribute to Delivering Personalized and Value-Added Experiences for Customers

16:30 -17:00

How Does AI Technology Impact Customer Care Services

17:00 -17:30

How Can the Success of Customer Experience Be Measured After Outsourcing Services

17:30 -18:00

Future Tips for Enhancing the Experience

10:00 - 10:30

How Can Technology Enhance the Customer Experience Rather Than Replace It

10:30 - 11:00

Does Technology Compensate for the Physical Customer Experience in Organizations

11:00 -11:40

How Does Technology Impact Human Interaction in the Customer Experience

12:00 -12:30

How Can Technology Make the Customer Experience More Personalized and Convenient

12:30 -13:00

Does Technology Improve Human Interaction with Customers or Weaken It

14:00 -14:30

How Can the Transportation Sector Enhance the Customer Experience in the Digital Age

14:30 -15:00

How Do Speed and Efficiency in Transportation Impact the Customer Experience Across Different Sectors

15:00 -15:40

How Can Innovation in Transportation and Logistics Enhance the Customer Experience

16:00 -16:30

Challenges and Opportunities for Enhancing Customer Experience in Transportation and Logistics

16:30 -17:00

How Can Transportation and Logistics Technology Improve the Customer Experience

17:00 -17:30

How Can the Transportation and Logistics Sector Keep Up with Future Customer Expectations

17:30 -18:00

Future Tips for Enhancing the Experience