How to design the end of the customer experience.

We overlooks endings as a meaningful part of the customer lifecycle. Yet the end reveals opportunities for business, improved customer experience and less damaging consumer culture. 
In this workshop, Joe will help you design and build great off-boarding experiences (endings) through the use of tools from the Ends and Endineering books. Working in groups, attendees will discuss and investigate approaches to the issue of ends. Gaining unique skills that improve their product, service and digital design. They will be among a few people who are engaging in this new approach to consumer lifecycle.

These techniques have influence across industry sectors. Banking, energy, transport, sales, healthcare, entertainment, start-ups, FMCG, digital, and sustainability.