Speaker Details

Ian Golding is a renowned Global Customer Experience Specialist. Having spent 17 years working in the corporate world, over the last 12 years, Ian has helped organisations in 60 countries understand how to operationalise the science of customer experience. The first person to be authorised to teach the CCXP (Certified Customer Experience Professional) accreditation, Ian's many articles and book, 'Customer What?', have been read by thousands of professionals all around the world.