Stefan Osthaus is one of the world’s most trusted voices in customer and employee experience. As President of the Customer Institute – a global organization dedicated to advancing excellence in customer centricity – he works with leading organizations, governments, and thought leaders to raise the bar for CX around the globe. With over 25 years of experience, Stefan’s journey spans Fortune 500 boardrooms, service centers with millions of customer interactions, and stages across five continents. As a former global VP at Symantec, he led the customer experience of 120 million users and the employee experience of 20,000 colleagues. Today, he helps multinationals turn buzzwords into tangible results. At the CX World Conference in Riyadh, Stefan brings stories, strategies, and a dash of humor to help organizations thrive in the experience economy. When he’s not flying between client meetings and speaking engagements, he lives in Düsseldorf – or in an airport lounge near you.
