Sandra Thompson

Sandra Thompson is the first Goleman Emotional Intelligence (EI) coach in the UK taught by Ddr. Daniel Goleman himself and she’s been an independent customer and employee experience consultant since 2010. She’s blended EI with customer and employee experience to become a highly regarded practitioner and thought leader in this space and she uses her insight to help clients achieve better results.

A TEDx speaker, a contributing author, trainer and facilitator, Sandra believes that it is critical for people working in customer and employee experience to be informed by the world of psychology, neuroscience and behavioural science. When we know how the brain works we are more likely to create stronger emotional connections between customers and employees and between colleagues too.

Sandra is a Fellow of the Chartered Institute of Marketing and she also lectures at Eton College, and a number of the Global University System (GUS) institutions. She runs her own post-graduate course focused on customer experience and emotional intelligence and often writes online courses for learning and development teams across the globe. She's a regular guest on webinars and podcasts on topics ranging from empathy, leadership, education, the way we work, remote work and of course, emotional intelligence.