How to establish customer care department in the insurance industry ?
Regulations and rules
Key Section Titles of Policies and Procedures
Service level agreements and the key indicators
Resources and required tools
Teamwork managemnt
communication channels.
Complaints Managing
Customer satisfaction
The Quality
Types of reports
How to raise your BRD to be developed with IT
Risk Register
The Customer Care Committee
Date
Time
12:00 pm - 1:00 pm
Type
workshop
Langauge
Arabic
Workshop location
Hall number 1
Gallery
