Codin Caragea

With a rich 23-year journey across banking, management consulting, and utilities, I have shaped my career as a visionary leader and a fervent advocate for customers. At the core of my professional ethos is a relentless drive to lead transformative change, delivering exceptional value and fostering world-class customer experiences.

I spearhead the strategy, design, and execution of customer experience across diverse channels and segments. My expertise lies in orchestrating complex operations, steering customer experience enhancements, and leading digital transformations. These efforts are underpinned by a strategic vision that catalyzes significant change within organizations.

My approach consistently involves inspiring and influencing leadership and stakeholder teams, nurturing a culture deeply rooted in customer-centricity. This is achieved through embedding customer-focused practices in every facet of business operations.

I am a certified customer experience professional (CCXP) and a Lean Six Sigma black belt, equipped with a profound understanding of design thinking, business process management (BPM), and change management. My commitment extends beyond the corporate realm as a board of directors member of the Customer Institute, a global entity championing the evolution of customer experience practices.

Above all, my passion lies in cultivating teams and individuals, guiding them to realize their full potential.