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Last update: 06/25/2024 - 10:24

Beneficiary -First as a concept in developing services in the Government Sector

Opening Session

Session topics

What do we miss for a distinctive citizen experience with government services?

Beneficiary experience as a strategy that drives the digital transformation process.

The effects of beneficiary experience when technology comes first in government services.

 

Discussion

What are the most prominent challenges that beneficiaries face when dealing with government services currently?

In your opinion, what are the factors that characterize the optimal citizen experience with government sector services?

How can the “beneficiary first” principle go beyond the scope of digitization and affect all aspects of dealing with government agencies?

What is the role of the “Beneficiary Experience” strategy in achieving the digital transformation of government services?

 

 

Date
Time
11:00 am - 11:45 am
Type
Conference
Paid event