Beneficiary -First as a concept in developing services in the Government Sector

Session topics

• What do we miss for a distinctive citizen experience with government services?

• Beneficiary experience as a strategy that drives the digital transformation process.

• The effects of beneficiary experience when technology comes first in government services.

Discussion

• What are the most prominent challenges that beneficiaries face when dealing with government services currently?

• In your opinion, what are the factors that characterize the optimal citizen experience with government sector services?

• How can the “beneficiary first” principle go beyond the scope of digitization and affect all aspects of dealing with government agencies?

• What is the role of the “Beneficiary Experience” strategy in achieving the digital transformation of government services?