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About Forum
The forum comes as one of the initiatives that contribute to raising the efficiency of services in the public and private sectors by facilitating the customer journey in a way that keeps pace with their aspirations and meets their desires. It also addresses several topics, including customer experience strategies, customer experience research and measurement, applications of artificial intelligence in managing the voice of the customer, and a number of topics of interest to different vital industries. A group of international specialists and experts in the field of customer experience participate in it. The concept of improving the customer experience is one of the concepts that is centered around people and their importance, in addition to their contribution to achieving the aspirations and goals of any facility and making people the basis and focus of change.
Work schedule
Forum with the best international and regional speakers, an exhibition accompanying the most prominent companies and technologies in customer experience - Saudi Customer Experience Awards Ceremony
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09:00 - 10:00
Registration
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10:00 - 10:05
Beginning of CX World Forum
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10:05 - 10:25
His Excellency Dr. Majid Al-kassabi Speech
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12:30 - 13:00
Dhuhr Prayer
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13:00 - 13:20
Customer Experience innovation
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13:25 - 13:45
The AI-empowered Customer Experience Management
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14:20 - 14:50
CX and education
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14:55 - 15:30
The Psychology Element of the Employee Experience
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15:30 - 15:50
Asr Prayers
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15:50 - 16:25
CX in Nonprofit Organizations
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17:35 - 18:00
Maghrib Prayer
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08:15 - 09:00
Registration
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09:00 - 09:10
Introduction
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09:15 - 09:40
Memory in Customer Experience
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09:45 - 10:05
The Future of CX and EX: Personalizing Every Experience
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12:45 - 13:00
Dhuhr Prayer
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14:20 - 14:50
CX in Government
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15:30 - 16:00
Asr Prayers
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16:30 - 17:00
Human Centred Cities and living experience
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17:00 - 17:15
Closing CX World Forum
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18:00 - 22:00
Saudi Customer Experience Awards Ceremony
Workshop
أحدث الأخبار
Roshn Wins "Overall Winner" at Saudi Customer…
ROSHN the leading real estate developer in Saudi Arabia, wins the "Overall Winner" award at the 2024 Saudi...
The First Edition of the Saudi Customer Experience Award…
The first edition of the Saudi Customer Experience Award concluded on Jan 25, 2024, organized by the Customer Experience...
The Customer Experience World Forum signs an agreement with…
In an important step to support and develop the customer experience industry in the Kingdom of Saudi Arabia, the World...
Gallery
The most prominent events in pictures
The previous edition of the World Customer Experience Forum was an important event that contributed to raising awareness of the importance of customer experience in Saudi Arabia. The forum also provided a set of ideas and insights that can help businesses improve their customer experience and achieve success
Partners and sponsors
Official Partner
Main Sponsor
Official Sponsor
Strategic Sponsor
CX Sponsor
Digital Transformation Partner
Diamond Sponsor
Golden Sponsor
Silver Sponsor
Technical Sponsor
Media Sponsor
Participating Sponsor
Hospitality Sponsor
Strategic Partner
Legal Partner
Supportive Partner
Knowledge Partners
Location
Imam Abdullah bin Saud bin Abdulaziz Road, Granada, Riyadh 13241
Hall name
The Arena Riyadh Venue
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Reservations and flights
Housing and accommodation
Accompanying events